Refund / Return Policy
At Royal Gambit Chess Club, we strive to provide high-quality chess classes and events that meet your expectations. However, if you are not fully satisfied with a purchase, this Refund / Return Policy explains the conditions under which you may request a refund or cancellation.
Eligibility for Refunds
Refunds or returns are available only for the following cases:
- Cancellation of a class or event by Royal Gambit Chess Club.
- Double payments or errors made during the registration process.
- Requests for refunds submitted within the specified time frame as described below.
Please note that refunds are generally not available once a class or event has started, except in exceptional circumstances that will be reviewed on a case-by-case basis.
Refund Request Process
To request a refund, please contact our support team as soon as possible at Royal Gambit Chess Club. Include your registration details, reason for the request, and any supporting information.
We will review your request and respond within 7 business days. Approved refunds will be processed using the original payment method within 14 business days.
Cancellations and Rescheduling
You may cancel your registration up to 48 hours before the start of a class or event to receive a full refund. Cancellations made less than 48 hours in advance may not be eligible for a refund, but we may offer credit towards future classes depending on the circumstances.
If you need to reschedule, please contact us as early as possible, and we will do our best to accommodate your request.
Non-Refundable Items
The following items are non-refundable:
- Completed classes or events.
- Membership fees or subscriptions unless otherwise stated.
- Merchandise or digital products unless damaged or defective.
Exceptional Circumstances
We understand that unforeseen events may occur. In exceptional cases, such as illness or emergencies, please contact us with supporting documentation, and we will review refund or credit options on a case-by-case basis.
Changes to This Policy
Royal Gambit Chess Club reserves the right to update this Refund / Return Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions about our Refund / Return Policy or need assistance, please contact the Royal Gambit Chess Club team.